The Danish Refugee Council (DRC), one of the world’s leading humanitarian NGOs, is pleased to announce an exciting opportunity for a Support Services Team Leader. We are seeking a skilled and motivated professional to join our team in Abyei. In this role, you will play a key part in managing and coordinating support functions to ensure efficient delivery of humanitarian assistance. If you are passionate about making a difference and eager to contribute your expertise in a challenging environment, we encourage you to apply and be part of our mission to deliver impactful humanitarian solutions.
Overall Purpose of the Role
The Support Services Team Leader is responsible for managing the support functions (Finance, Administration & HR, and Supply Chain) in Abyei. The position holds overall accountability for the tasks and activities of the administration, HR, supply chain, and finance teams.
Reporting directly to the Head of Support Services, the role oversees all support activities of the DRC Abyei office, with a strong field focus to ensure compliance with DRC procedures and guidelines. The position contributes to the development of strategies in Abyei and translates them into action plans and day-to-day tasks, while also providing technical guidance and support services to base operations.
Key Responsibilities
People Management
- Support Team Leaders and managers in developing performance goals and objectives and liaise with the Juba office for technical support.
- Manage direct reports, including hiring, coaching, capacity building, objective setting, probation, performance appraisal, and staff development planning.
- Handle staff performance management, including addressing poor performance when required.
Human Resources (HR)
- Ensure all HR documents are securely maintained and updated on time.
- Monitor and update staff leave balances and provide managers with regular reports to support leave planning.
- Liaise with the Juba HR office to maintain accurate employee information in DRC Dynamics.
- Oversee timely submission of payroll data to Juba HR on a monthly basis.
- Support managers with performance development and evaluations, in close coordination with the HR Manager.
- Ensure submission of monthly HR KPI reports to the Juba HR office.
- Manage casual staff recruitment and contracts at the operational office, ensuring compliance with documentation requirements and maintenance of pools.
- Support timely recruitment and selection processes at the field level.
Administration
- Ensure proper maintenance of DRC offices and guesthouses, including budgeting of maintenance costs under donor budgets.
- Follow up on lease contract payments and other facilities management needs.
- Ensure accurate record keeping, tracking, and distribution of consumables in offices and guesthouses.
- Line manage maintenance staff (cooks, cleaners), ensuring a clean and safe environment while building staff capacity.
- Liaise with local authorities in Abyei on administrative and legal matters.
Finance
- Maintain and update the area office master budget and provide monthly input to the country finance team.
- Support managers in developing project budgets in line with DRC tools and donor requirements.
- Ensure accurate ledger postings and quality control of finance vouchers.
- Monitor budget spending and provide managers with timely budget updates.
- Submit fund requests on time to Juba and safeguard transferred cash in Abyei.
- Ensure timely supplier payments in line with contract terms.
Logistics & Fleet Management
- Plan and analyze fleet needs in coordination with managers and end-users.
- Oversee transport and fuel management for the DRC vehicle fleet, ensuring compliance with insurance, asset management, maintenance, and safety requirements.
- Monitor correct fuel usage and reporting.
- Support communications systems (radio, satcom) management and ensure cost-efficiency and maintenance.
- Contribute to preparedness planning for logistics systems (transport, warehousing, access routes, fuel availability, field communications, training needs).
Asset Management
- Ensure compliance with the Operations Handbook across offices.
- Submit monthly inventory/asset reports to the Area Manager.
- Implement tools to strengthen inventory management.
- Guide the disposal of unused/expired assets in line with donor/DRC approvals.
- Coordinate with security personnel on transport and communications-related matters.
Warehouse Management
- Ensure warehouse compliance with the Operations Handbook across all field offices.
- Submit monthly country-level warehouse inventory reports to SMT.
- Oversee disposal of expired or unused commodities with donor/country-level approval.
- Track all supplies, materials, and food from transit to receipt and storage.
- Provide input on secure and compliant warehouse contracting and facilities management.
DRC Dynamics (ERP System)
- Ensure proper application of ERP supply chain processes.
- Utilize ERP reporting and data analytics to improve supply chain performance.
- Contribute to achieving DRC’s strategic goals through sound decision-making, efficient resource management, and adherence to policies and standards.
Qualifications & Experience
- Bachelor’s degree in a relevant field (Finance, Business Administration, HR, Supply Chain, etc.).
- Minimum 3 years of management experience in finance, supply chain, and administration.
- Proven experience in fleet management, asset management, and distribution support.
- At least 3 years’ experience managing staff and teams.
- Experience working with service providers and contractors.
- Strong computer skills (MS Word & Excel) and experience with ERP systems.
- Knowledge of standard procurement procedures and documentation.
- Experience working with (I)NGOs.
- Full professional proficiency in English.
- Solid knowledge of cost planning, budgeting, and financial reporting.
Working at DRC
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DRC as an employer
Founded in 1956, DRC Danish Refugee Council is Denmark’s largest, and a leading international NGO. We have continuously been ranked as one of the best NGOs in the world - and are one of the few with a specific expertise in forced displacement. In over 30 countries, we protect, advocate and build sustainable futures for refugees and other displacement-affected people and communities.
By working in DRC, you will be joining a global workforce of over 6,000 employees. We pride ourselves on our:
- Professionalism, impact & expertise
- Humanitarian approach & the work we do
- Purpose, meaningfulness & own contribution
- Culture, values & strong leadership
- Fair compensation & continuous development
DRC’s capacity to ensure the protection of and assistance to refugees, IDP’s and other persons of concern depends on the ability of our staff to uphold and promote the highest standards of ethical and professional conduct in relation DRC’s values and Code of Conduct, including safeguarding against sexual exploitation, abuse and harassment. DRC conducts thorough and comprehensive background checks as part of the recruitment process.
Danish Refugee Council is an equal opportunity employer and we consider all applicants based on individual merit and qualifications, regardless of personal characteristics or attributes. We are committed to increasing the diversity of our workforce, aiming for a 50% balance of men and women in management roles and ensuring that at least 50% of management roles are filled by national staff. We recognize that a diverse and inclusive team is crucial for achieving our organizational goals and making a positive impact on the communities we serve.