Danish Refugee Council (DRC) is a leading protection agency with a mandate to protect, advocate and promote durable solutions for displacement affected populations.
DRC has been operating in Ukraine since 2014, currently DRC employs over 800 staff and implements emergency response in the Protection, Livelihoods, Shelter/NFIs and Humanitarian Disarmament and Peacebuilding (humanitarian mine action) sectors, using direct interventions, support to duty bearers and civil society organizations (CSOs), and partnerships with CSOs. DRC will continue and adapt its durable solutions portfolio to the evolving context.
DRC is currently looking for a highly qualified IT Specialist (Victim Assistance Website Specialist) to join our team in Kyiv. This position will be seconded to the Ministry of Economy, providing direct support and collaboration within its framework.
About the job:
The DRC, in cooperation with external developers, has created the Victim Assistance (VA) Web Platform to centralize critical services for victims of explosive ordnance (EO) in Ukraine. The platform provides information regarding access to healthcare, psychosocial support, retraining and employment, financial assistance, social services, and legal aid. The platform, developed using Drupal 10, serves as a critical resource to connect EO victims with support services.
As the platform will eventually be handed over to the Ministry of Economy of Ukraine, DRC seeks to hire a Victim Assistance Website Specialist who will be responsible for managing and maintaining the platform, ensuring its continuous functionality and improvements, providing technical and content support, and eventually training Ministry personnel to take over its management. The Specialist will also be responsible for managing and maintaining the Demine Ukraine National Mine Action Platform (Main | Demine Ukraine), developed by the Ministry of Economy of Ukraine, that centralizes all relevant information for mine action operators, partners and people affected by EO. The Specialist will be seconded to the Mine Action Team of the Ministry of Economy of Ukraine.
Reporting to the HDP Programme Manager and IT Coordinator, the Victim Assistance Website Specialist will manage the technical and content operations of the Victim Assistance Platform and the Demine Ukraine National Mine Action Platform. Responsibilities include ensuring functionality, updating content, coordinating with teams, and training the Ministry of Economy for the platform handover.
Your main duties and responsibilities will be:
Website Management and Maintenance
- Maintain and manage the Victim Assistance Platform as well as the Demine Ukraine National Mine Action Platform, ensuring the platform runs smoothly, without downtime, and addresses user needs.
- Implement any necessary technical updates, including software patches, security updates, and module upgrades (in necessary with external developers and DRC’s IT team).
- Ensure that all functionalities of the platform, such as search tools, service listings, and user interface, are continuously optimized for usability and accessibility (for users with visual and other impairments).
- Monitor site performance and troubleshoot any technical issues that arise, resolving problems promptly.
- Manage user access and permissions for the platform, ensuring data security and integrity.
Content Management and Updates
- Manage the content on the Victim Assistance platform using the Drupal 10 CMS, and the Demine Ukraine website, ensuring all information is accurate, relevant, and up-to-date.
- Regularly update listings of services, resource materials, and other relevant content based on feedback from internal and external stakeholders, service providers, and Victim Assistance Working Group members.
- Design, create, and upload visual elements, infographics, and other multimedia content as needed to enhance user experience.
- Ensure that content adheres to DRC’s and partners’ guidelines, including language standards and visual branding.
- Assist in the development of additional pages or features as requested by DRC, the Ministry of Economy of Ukraine, and other stakeholders
Design and Development
- Identify and implement improvements in the design and functionality of both websites based on user feedback and evolving needs.
- Collaborate with developers on any redesign or large-scale updates, providing input and guidance on both platforms’ design and usability.
- Stay updated on the latest developments in Drupal, CMS systems, and web design best practices to keep the platforms current.
Training and Handover
- Develop training materials and conduct training sessions for the Ministry of Economy and other relevant stakeholders on the Victim Assistance website’s use and management.
- Provide ongoing technical support to Ministry personnel in preparation for the eventual handover of the platform.
- Adapt existing user manuals for platform administrators to ensure smooth transition and handover.
Coordination and Collaboration
- Work closely with DRC management, external stakeholders, and the Ministry of Economy to ensure the platform aligns with the needs of all users.
- Collaborate with external developers on any major platform developments or technical challenges.
- Liaise with DRC’s HDP, Victim Assistance, Protection, IT, and communications teams to ensure the platform supports DRC’s overall mission and strategic goals.
About you:
To be successful in this role we expect you to have at least 3 years of experience managing content management systems (essential: Drupal, other CMS are an asset) and website maintenance, design, and development.
Moreover, we expect the following:
- Strong experience with Drupal API.
- Experience similar content management systems (CMS) is an asset.
- Proficiency in HTML, CSS, JavaScript, and web development best practices.
- Experience working with MySQL databases, PHP, and hosting platforms.
- Understanding of responsive design principles and web accessibility standards.
- Familiarity with other CMS platforms (e.g., WordPress, Joomla) is desirable.
- Knowledge of SEO principles and best practices for optimizing content.
- Experience with visual design tools (e.g., Adobe Creative Suite, Canva, Figma) and ability to design and implement UX/UI improvements.
- Experience providing training or capacity-building support, preferably to non-technical users.
- Advanced written skills in English and Ukrainian.
- Strong time management and organizational skills.
- Excellent interpersonal and communication skills, with the ability to work effectively with diverse stakeholders (without relevant CMS and other experience).
- Strong problem-solving abilities and a proactive approach to troubleshooting.
- Bachelor’s degree in IT, web design, computer science, digital communications, or a related field. Relevant certifications (e.g., Drupal certification) is desirable.
In this position, you are expected to demonstrate DRC’ five core competencies:
- Striving for excellence: You focus on reaching results while ensuring an efficient process.
- Collaborating: You involve relevant parties and encourage feedback.
- Taking the lead: You take ownership and initiative while aiming for innovation.
- Communicating: You listen and speak effectively and honestly.
- Demonstrating integrity: You uphold and promote the highest standards of ethical and professional conduct in relation to our values and Code of Conduct, including safeguarding against sexual exploitation, abuse and harassment.
We offer:
- Contract: 3-month probation period with the possibility of extension based on funding availability and performance.
- Band: G.2 - non-managerial
- Duty station: Kyiv
- Start date: May 2025
Conditions will be in accordance with Danish Refugee Council’s Terms of Employment for National staff.
Application process
All applicants must upload a cover letter and an updated CV (no longer than four pages) in English.
Applications sent by email will not be considered.
Closing date for applications: 13th April 2025
We encourage candidates to apply as soon as possible, interviews might be conducted on a rolling basis. DRC reserves the right to select candidate before the vacancy close date once a suitable candidate has been identified.
Working at DRC
Help applying
DRC as an employer
Founded in 1956, DRC Danish Refugee Council is Denmark’s largest, and a leading international NGO. We have continuously been ranked as one of the best NGOs in the world - and are one of the few with a specific expertise in forced displacement. In over 40 countries, we protect, advocate and build sustainable futures for refugees and other displacement-affected people and communities.
By working in DRC, you will be joining a global workforce of around 8000 employees. We pride ourselves on our:
- Professionalism, impact & expertise
- Humanitarian approach & the work we do
- Purpose, meaningfulness & own contribution
- Culture, values & strong leadership
- Fair compensation & continuous development
DRC’s capacity to ensure the protection of and assistance to refugees, IDP’s and other persons of concern depends on the ability of our staff to uphold and promote the highest standards of ethical and professional conduct in relation DRC’s values and Code of Conduct, including safeguarding against sexual exploitation, abuse and harassment. DRC conducts thorough and comprehensive background checks as part of the recruitment process.
Danish Refugee Council is an equal opportunity employer and we consider all applicants based on individual merit and qualifications, regardless of personal characteristics or attributes. We are committed to increasing the diversity of our workforce, aiming for a 50% balance of men and women in management roles and ensuring that at least 50% of management roles are filled by national staff. We recognize that a diverse and inclusive team is crucial for achieving our organizational goals and making a positive impact on the communities we serve.